AI Pastoral Assistant · 2025
Mosaic Mission Network
A multilingual AI assistant helping 22 partner churches respond to prayer requests, schedule visits, and surface members in crisis — without replacing the pastor.
- Region
- United States · West Africa
- Duration
- 14 weeks
- Team
- 3 senior
- Headline
- +318% member-care touches
The problem
What was at stake.
Mosaic stewards 22 partner churches across two continents. Pastors were drowning under prayer requests, member-care follow-ups, and language barriers, with crises slipping through the cracks during high-volume seasons.
How we walked it through.
- 01
Discovery sessions with 14 pastors across both regions to map the existing care workflow.
- 02
Designed a Claude-powered assistant with a theological guardrail layer co-authored by Mosaic's pastoral council.
- 03
Built ingestion pipelines for prayer requests across SMS, WhatsApp, and the Mosaic web portal.
- 04
Layered crisis-detection routing so urgent requests reach a human within minutes, never hours.
- 05
Shipped a multilingual member-facing portal in English, French, Yoruba, and Twi.
Measured against the mission.
Member-care touches
+318%
Crisis response time
12 min avg
Pastor hours reclaimed weekly
9 hrs
Languages supported
4
They treated our mission like their own. Our staff felt seen, our donors felt cared for, and our reach doubled in a season.
Rev. Dr. Maya Olu
Senior Pastor, Mosaic Mission Network